CONTENTS

• Dale Carnegie Training – The Organization.
• Dale Carnegie Training – Our Belief
• Dale Carnegie Training – Philosophy.
• Dale Carnegie Training - Our Approach.
• Dale Carnegie – The Process.
• Dale Carnegie - Training Methodology.
• Dale Carnegie – Performance Areas We Impact.
• Dale Carnegie – Some Organizations We Have Partnered With.

• DALE CARNEGIE TRAINING ^® – THE ORGANIZATION

• Founded in 1912, Dale Carnegie Training® has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. It focuses on giving people in business the opportunity to sharpen their skills and improve their performance to build positive, steady, profitable results.
  
• Headquartered in Hauppauge, New York, Dale Carnegie Training® is represented in all 50 of the United States and over 65 countries. DCT is dedicated to serving the business community worldwide.
  
• Dale Carnegie Training emphasizes practical principles and processes by designing programs that offer people the knowledge, skills and practices they need to add value to the business. Connecting proven solutions with real-world challenges, Dale Carnegie Training® is recognized internationally as the leader in bringing out the best in people.
  
• More than 2,700 instructors present Dale Carnegie Training® programs in more than 25 languages.
  
• Approximately 6 million people have completed Dale Carnegie Training.
  
• In partnership with Motorola University, the training division of Motorola, Inc., Dale Carnegie Training® launched one of the largest ongoing customer satisfaction studies in the history of the adult training industry. According to these surveys, the level of customer satisfaction generated by Dale Carnegie Training® instructors worldwide is 96 percent. Each year, we consistently receive outstanding results.
  
• Dale Carnegie Training® has partnered with Microsoft Corporation and their Office 2000 Power Point software package to enable you to bring your presentations to the next level. We have integrated our time tested presentation tips with Power Point's AutoContent Wizard resulting in more powerful presentations for you.

• DALE CARNEGIE TRAINING ^® – OUR BELIEF

No matter how sophisticated your technology
No matter how efficient your process area
No matter how unique your design…

Sooner or later your competition will duplicate your accomplishment.

The only sustainable competitive advantage that cannot be duplicated is the quality, drive, enthusiasm and leadership ability of your people. Recognition of this fact is the defining premise behind Dale Carnegie Training ®.

We believe that every organization is a collection of individuals who have come together to pursue a common object. Therefore the success of any organization depends on the success of the individuals in it.

We believe that growth comes from inspiring change not only in the minds of people but also in the hearts of people.

• DALE CARNEGIE TRAINING ® – OUR PHILOSOPHY

Research has proved that effective adult learning happens best when the optimal environment is created, as:

1. Adults want some control over the learning experience. They are self directed and capable of making decisions.
   
2. Adults bring a wealth of knowledge and experience. They learn more effectively through guided discussions and problem solving than through lectures.
   
3. Adults learn best when they have a need to learn. They want practical advice and experience that they can apply to solve problems outside the class room
   
4. Adults have different styles. Presenting ideas in a variety of different ways and interaction with others is important to adult learning.

• DALE CARNEGIE TRAINING ^® - OUR APPROACH

Our approach threads a proprietary process through every skills-development intervention that brings out the leader in each employee. We create leaders in your organization in all functions and levels. We power your people to move far beyond their comfort zones as they reach for stretch goals.

Our proven Corporate Solutions Process allows us to create a customized solution that achieves the specific performance goals set by you and your organization.

This three-phase, twelve-step process is illustrated here

Corporate Solutions Approach

PHASE I PHASE I PHASE I

• DALE CARNEGIE TRAINING ® - THE PROCESS

At the core of the Dale Carnegie Training ® Process is a five-phased approach that coaches employees through a success achievement cycle.

Attitude Change

Top performers posses the right attitude and skills. We continuously motivate individuals to strive to surpass their goals. We spur individuals to envision what they can become thus creating a positive, enthusiastic attitude.

Knowledge

We provide individuals with information, tools & strategies for
success. The Dale Carnegie Training ® principles & Drivers
of Success lay a strong foundation for development.

Practice

We immerse individuals in the real-world challenges. Participants stretch their comfort zones to include results-producing skills, activities, and tasks. We encourage and teach individuals to apply their newly acquired skills in real-world situation.

Development

We observe and adapt to the way individuals change and improve. Then we teach them to pull it all together to deliver breakthrough performance.

Exceptional Results

Individuals stretch beyond their comfort zone allowing for an increased level of capability. They learn to break ineffective habits, build confidence, create positive results, pursue intelligent risk taking and much more. Their newly acquired skills will make a significant impact in their working environment, maximizing their contribution to their organization.

APPLICABILITY

This approach gives the desired results at every level of organizational hierarchy.

• DALE CARNEGIE TRAINING ® – TRAINING METHODOLOGY

Through his landmark work, Dale Carnegie created generations of successful business people by teaching them how to lead with confidence, sell themselves and their ideas, communicate persuasively, generate enthusiasm and influence others to their points of view.

Participation -

• Learn by doing
• Focus on skills, not knowledge. Knowledge is the ticket of admission. It is what we do with the knowledge that makes us successful.

Permanent -

• The Dale Carnegie Course is taught over several weeks (time- phased learning)
• Time- phased learning helps turn new skills into skills for life.

Practical -

• Real world applications
• The skills can be applied immediately
• The skills learned have been tested and they work

Positive -

• A positive environment affects learning
• Adults learn quicker
• More likely to position themselves for breakthroughs
• Experience longer lasting results
• We believe people are made up primarily of strengths
• Briefly discuss the purpose and benefits of connecting

Push the Comfort zone -

• Opportunities lie outside our comfort zone
• We help participants get out of their comfort zone, helping them to take advantage of new opportunities

• DALE CARNEGIE TRAINING ^® -
  SOME PERFORMANCE AREAS WE IMPACT
  

- Human Relations & Effective Communications

- Leadership/Management

- Sales

- Professional Development

- Customer Service

- Teams

- Presentations

HUMAN RELATIONS & EFFECTIVE COMMUNICATIONS

• Dale Carnegie Course(r)
• Achieving Success through Human Relations Skills
• Dale Carnegie Seminar in Effective Communications and Human Relations
• Dealing Effectively with Relations & Relationships in a Family-Owned Business
• How to Say What You Mean to Get the Results you want
• Leading an Intentional Life

LEADERSHIP/MANAGEMENT

Management -

• Leadership Training for Managers
• Successfully Managing People in Projects
• Communication Skills for Managers
• How to Instill a Sense of Urgency in your Organization
• How to Replace Conflict with Cooperation
• How to Run Meetings that Actually Accomplish Something
• How to Turn Difficult Employees into Productive Contributors

Coaching -

• How to Coach Employees to Maximum Achievement
• How to Coach Employees to Peak Performance

Leadership -

• Developing the Confidence to Lead
• Developing the Leader in You
• How to Use Influence as a Leadership Tool
• Confident, Assertive, in Charge: Developing the Attitudes of Leadership
• Step Up to Leadership

Supervision -

• Leadership Fundamentals for New Supervisors
• Successfully Leading People: A Cram Course for New Supervisors

Executive -

• How to Project a Professional Image
• Creating an Executive Image that Wins Friends & Influences People
• Executive Development
• Executive Coaching
• Executive Image

SALES

Sales Managers -

• Fundamentals of Sales Leadership for the New Sales Manager
• How to Inspire, Motivate, and Lead Sales Professionals

Sales People -

• Sales Advantage
• How to Cold Call and Build New Customers
• How to Deliver Sales Presentations that Win the Business
• Making Sales: How to Jump Start your Selling Career

PROFESSIONAL DEVELOPMENT -

• Creating a Positive Work Environment and Enthusiastic People
• How to Remember Just About Anything
• How to Replace Workplace Negativity with Enthusiasm
• How to Take Charge of Your Future with a Confident, Assertive Attitude
• Power in Diversity
• Professional Development Series
• How to Conquer Workplace Stress
• How to Make & Sustain a Great First Impression
• How to Stop Wasting Time, Stay Focused, and Get Results
• Writing for Results

CUSTOMER SERVICE -

• World Class Customer Service
• How to Use Customer Service to Turn Transactions into Relationships

TEAMS -

• Developing High Performance Teams
• Leading High Performance Teams
• Measurable Results through Teamwork
• Employee Development
• How to Replace Conflict with Cooperation
• Creating a Positive Work Environment and Enthusiastic People

PRESENTATIONS -

• High Impact Presentations
• Presentations-Executive Coaching
• Public Speaking Mastery
• Successful Public Speaking

• DALE CARNEGIE TRAINING ^® – SOME ORGANIZATIONS WE ARE PARTNERING WITH

INTERNATIONAL CLIENTS -

3M ADP Brokerage Information Service Group ADP Claims Solutions Group ADP Investor Communications Services Airbus American Express Amtrak Bank of America BMW of North America, Inc. Boeing Bose Charles Schwab & Co. Compaq Daimler Chrysler Deutsche Financial Dun & Bradstreet Eastman Kodak General Motors Hewlett Packard Home Depot IBM International Paper Liz Clairborne

Lucent Technologies Mercedes Benz Merrill Lynch Metlife Oracle PSINet RadioShack Saks Fifth Avenue Sallie Mae Smith Kline Beecham State Farm Insurance Stop & Shop Stroehmann Bakeries Subaru Sun Micro Systems Target Tel-drug Time Warner Cable Toyota Turner Broadcasting Unilver UPS Verizon Wal-Mart

PARTIAL LIST OF CLIENTS IN INDIA -

Alfa Laval India Jindal Steel American Express Aventis Pharma Aviva India Bajaj Auto Bharti Cellular Birla sunlife Castrol India Crompton Greaves Computer Associates Dabur India DHL Worldwide Express D Link India E Funds FICCI German Remedies Godrej Upstream Gujarat Ambuja Cement Gujarat Gas HDFC Chubb Henkel Loctite India HDFC Standard Life ICI India ICICI Bank India Foils Indian Express ING Vysya Life Ispat Industries

Kotak Mahindra KPMG L & T Infotech L'Oreal India Mahindra & Mahindra Mech India Engineers Menlow Worldwide NELCO NTPC Oracle India Patni Computer Systems Prudential ICICI AMC Red Hat India Reliance Industries Rolta India Sandvik Asia Saurashtra Cement Siemens Sona Koyo Steering Standard Chartered Bank State Bank of India Sterlite Indistries Tata Consultancy Services Tata Telecom Titan Industries WIPRO Zandu Pharma