Coaching for Improved Performance

Duration : 2 hours

Learning Objective:

• Define coaching and identify traits and behaviors of an effective coach.
• Apply the 7 coaching process steps to improve the performance of others.
• Use the 9 coaching principles to get better results.
• Create guidelines for measuring performance.
• Prepare and deliver constructive feedback to avoid common feedback barriers.
• Identify ways to celebrate success.

Step Up To Leadership/ Managers Guide To Employees

Duration : 6 hours

Learning Objective:

• Determine your leadership style and the impact of that style on your team.
• Value human potential and build relationships of mutual trust and respect.
• Delegate responsibility, authority and accountability.
• Create stretch goals for yourself and your team members.
• Bring out the leadership potential in others.
• Give difficult feedback without creating resentment.
• Resolve conflicts quickly before they affect the whole group.
• Create stretch goals for yourself and your team members.
• Bring out the leadership potential in others.
• Give difficult feedback without creating resentment.
• Resolve conflicts quickly before they affect the whole group.

Delegation

Duration : 3 hours

Learning Objective:

• Demonstrate the steps of the delegation process.
• Delegate tasks and responsibilities to develop and train others.
• Plan and prepare for a delegation meeting.
• Communicate clear performance standards for follow-up and accountability.
• Understand the empowerment cycle.

Leading Virtual Teams

Duration : 6 hours

Learning Objective:

• Create a virtual team environment based on relationships and camaraderie.
• Establish clear team expectations based on mutual trust and respect.
• Communicate effectively and use technology that fits the situation.
• Identify ways to foster an environment of virtual teamwork, group effort, and cooperation.

Lead Change Effectively

Duration : 2 hours

Learning Objective:

• Avoid the most common change leadership mistakes.
• Recognize the elements of and apply a model for change engagement.
• Define the type of changes currently occurring in the organization.
• Identify ways to lead others and manage ourselves during organizational change.

Leading Strong Teams

Duration : 3 hours

Learning Objective:

• Establish continuous improvement by building on the characteristics of strong teams.
• Capitalize on individual strengths to take teams to higher levels of performance.
• Facilitate the interaction of diverse personalities on strong teams.
• Leverage competitive spirit to gain cooperation.

Self-Awareness: Leading with Emotional Intelligence

Duration : 2 hours

Learning Objective:

• Recognize the relationship between perspective and self-awareness
• Identify the positive impact of self-awareness on your ability to effectively lead
• Understand your personal leadership qualities

Adjust to Change

Duration : 2 hours

Learning Objective:

• Define the challenge of change.
• Commit to principles for adapting to change.
• Adapt personal work patterns and attitudes in response to change.
• Be a role model of change for others.

Build Trust, Credibility and Respect

Duration : 2 hours

Learning Objective:

• Discern the differences between trust, credibility and respect and how they interconnect.
• Cultivate a trust-based work environment using proven principles.
• Minimize trust-busters and restore broken trust.
• Appreciate how trust is cornerstone to employee engagement and retention.

Powerful Conversations to Engage Your Workforce

Duration : 1 hours

Learning Objective:

• Apply a proven process for connecting with others.
• Identify the 3 types of questions for effective conversations.
• Leverage the 7 keys to being a great conversationalist.
• Use the Conversation Starter Guide to have meaningful conversations with anyone.

Getting Results without Authority

Duration : 1 hours

Learning Objective:

• Identify the most common people challenges that leaders face in getting results when they lack authority.
• Define and identify the critical role of trust, credibility, and respect for getting results.
• Follow the 5 steps to overcoming self-doubt and build self-confidence.
• Follow Dale Carnegie’s 12 principles that help you to build cooperation with colleagues.
• Overcome the 10 most common obstacles to getting results without authority.
• Identify the critical outcomes of leading with accountability.

Build a High Performing Virtual Team Build High Performance Teams

Duration : 1 hours

Learning Objective:

• Define the skill sets important to virtual team members and leaders.
• Identify the five success factors for building and leading virtual teams.
• Discuss the prevailing myths and challenges about leading virtual teams and ways to overcome them.

Managing Conflict in the Workplace

Duration : 3 hours

Learning Objective:

• Diagnose conflict within your organization.
• Find the hidden agenda that’s really fuelling the battle.
• Analyze your conflict response style.
• Identify anger triggers and remain poised in conflict situations.
• Encourage collaborative problems solving and gain consensus.
• Learn a variety of strategies for managing conflict.
• Use Dale Carnegie’s 12 ways to defuse an argument.

Leadership Blind Spots

Duration : 3 hours

Learning Objective:

• Identify which leadership trends from our research may be impacting your organization
• Learn how your leaders can drive employee retention and satisfaction
• Uncover common leadership blind spots that may be undermining your corporate culture
• Start to identify your organization’s leadership performance gaps

Analyze Problems and Make Decisions

Duration : 3 hours

Learning Objective:

• Use six proven tools and methods to solve challenging problems.
• Apply decision-making techniques to reach more sound decisions.
• Apply principles for controlling stress and worry that can get in the way of making good decisions and solving problems.

Meetings that Work

Duration : 2 hours

Learning Objective:

• Enhance in-person and virtual meeting participation through increased engagement.
• Discover ways to build cooperation and positive results in meetings.
• Create guidelines for meeting effectively in-person and virtually – stay on track and on time.

Leading Across Generations

Duration : 2 hours

Learning Objective:

• Identify the values, expectations, and issues that shape the multigenerational work environment.
• Follow the eight guidelines for fostering cross-generational relationships.
• Leverage the many communication tips specific to each generation.
• Use the tools provided to coach and provide feedback to typical members of each generation.
• Commit to motivating and inspiring individuals from all generations.

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Duration : 6 hours

Learning Objective:

• Increase your visibility.
• Meet new people easily.
• Reduce self-consciousness and fear.
• Replace shyness with confidence.
• Be assertive without appearing aggressive.
• Control situations instead of letting them control you.
• Speak up, make your point and win support.
• Get colleagues and management to listen to your ideas.
• Say “no” without creating resentment.

Secrets to Leading with Assertiveness

Duration : 1 hours

Learning Objective:

• Identify the differences between passive, assertive and aggressive behaviors.
• Navigate difficult situations with confidence.
• Apply cushions and the “Say No!” formula.
• Use 10 tips to become assertive.

Secrets of Motivation

Duration : 2 hours

Learning Objective:

• Understand what people really want from work.
• Learn 15 reasons why employees defect.
• Recognize the signs of restlessness, burnout and disengagement, and learn to overcome them.
• Use a simple formula to remember how to show sincere appreciation.
• Identify the most common reasons for nonperformance.
• Develop recognition and appreciation strategies.
• Learn a teambuilding exercise that will strengthen relationships and team performance.