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Employee Engagement: It’s Time to Go ‘All In’
A decade and billions of dollars later employee engagement levels have barely moved. Find out what companies may be missing in their quest to build a confident, engaged workforce that actually moves the needle on employee engagement.
ViewTrust is Dead. Long Live Trust!
71% of customers said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.
ViewRecognizing Leadership Blind Spots
Research shows that leaders have blind spots, and they can be costly to the organization. Sadly, most leaders believe that their vision in the world of business is 20/20, so it takes a little convincing to get them to see the error of their ways. This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them.
ViewEmotional Drivers of Employee Engagement
Emotions and engagement are deeply-interconnected. Every touchpoint of the employee experience can elicit emotions – some of which drive engagement and others that kill it.
ViewCreating Cultures that Engage & Retain Millennials & Gen Z
Millennials are now the largest segment of the workforce and Generation Z is on its way. How do we engage these younger workers? The data covered in this paper provides strategies for inspiring relationships across generational divides to create a culture that works together.
ViewThe 3 + 3 of Experience Innovation
This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success. There are 3 market-facing trends along with 3 workplace-focused trends. The market-facing trends analyze an in-depth understanding of their customers’ expectations, and unexpressed needs, while the workplace trends evaluate how best to optimize the workplace experience.
ViewManagers Matter
Employee engagement translates to superior performance. Knowing how managers act as the catalyst for engagement provides organizations with further insight on how to move the needle on employment engagement levels – and realize the bottom line benefits.
ViewTransforming Attitudes and Actions
Dale Carnegie Training examined the perceptions of senior leaders across four countries regarding the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it.
ViewBeyond Technology
Artificial Intelligence refers to IT systems that sense, comprehend, learn, and act – and it’s changing the way we live and work. As organizations deploy AI it will have profound impact on jobs, employee engagement and corporate culture. Understanding what that impact will be and how to prepare people for success will be critical.
ViewOrganizational Agility: A New Competitive Divide
Agility involves seeking out new information and embracing continuous change in a collaborative way – and it promises to become the new competitive advantage.
ViewHumble Leaders
Employee engagement, productivity, growth, and commitment all strongly depend on the effectiveness of leadership. Being a humble leader brings the best out of your people and models for them the type of leadership that will help them to succeed throughout their career.
ViewManaging Change in the Digital Era
Change management has become more critical than ever to successful leadership, and while the goal remains the same – creating confident, positive and optimistic stakeholders with the skills and commitment to ensure new initiatives succeed – the accelerated pace and purpose of change, along with people’s emotional response to technological advances (especially AI) has added complexity to the challenge.
ViewDeveloping a Resilient Workforce
Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterized by the capacity to cope, recover and learn from them.
ViewA Blended Approach to Optimizing the Learning Journey
An overview of research combined with expert insights into when blended (digital and traditional face-to-face) training strategies are most effective along the learning journey for the development of interpersonal and other soft skills.
ViewAchieving Inclusion through Cultural Awareness
Genuine inclusiveness is an important mechanism for achieving sustained diversity. Organizations can enhance their inclusiveness by helping people develop their cultural awareness and cultural competency.
ViewCritical Thinking
Critical thinking is a disciplined way of thinking that can be applied to any topic or problem. It requires thinkers to actively improve the quality of their own thinking by deliberately managing the process – and it has become a highly valued skill.
ViewThe New Change Management: Leading Change in a VUCA World
Organizations have never had a greater need for people skilled at leading change. Learn the differences between change management and change leadership, keys to developing the capability, and what it means for success in today’s business environment.
ViewCreativity is Social
Creativity is on the minds of many forward-looking business leaders today since it provides the essential foundation for innovation. Learn what the research says about ways to enhance it and get ideas for inspiring greater creativity in your own organization.
ViewClosing the Sale by Building Customer Relationships
To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.
ViewAre Your Employees Motivated?
Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace.
ViewA Leader’s Guide To Business Innovation
Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity – your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!
ViewChange Management
Managing through change can be stressful, frustrating and difficult. Being prepared and using an organized approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.
ViewThe Performance Coaching Process
Today’s leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process.
ViewThe Art of Storytelling
Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors. Dale Carnegie himself used storytelling as a compelling way to communicate with others. In this short book, you’ll discover techniques for public speaking and networking, centered around telling a story that people will remember — and that will get results.
ViewSpeak More Effectively
Effective communication is critical in any role, and the mark of a truly successful person is the ability to energize a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public setting.
ViewInternal Conflict Resolution Guidebook
The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analyzing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand and better manage emotions and needs.
ViewDale Carnegie Quick Tips for Outstanding Customer Service
It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
ViewSales Effectiveness: Overcoming Objections
As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.
ViewLeading A Multi-Generational Workforce
According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can effectively give them the personal attention that they need. Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.
ViewHow to Run an Effective Performance Review
This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm.
ViewHow to Provide Feedback Without Insulting Your Workers
A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way, without condescension or antagonism. In short, you get more flies with honey than you do with vinegar!
ViewAssessment on Communicating with Diplomacy
This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!
ViewTime Management
The reality of today’s world is that we must achieve great results within less time. The key is to optimize your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritize tasks and work efficiently.
ViewDale Carnegie’s Secrets of Success
Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living are sold, and over 8 million lives have been impacted by the Dale Carnegie training and Dale Carnegie’s timeless values and principles. A plethora of golden tips will set you on the path toward unimagined success. Put these tips into action to excel as a leader and become the best version of yourself.
View
Creativity: Organizational Purpose, Engagement & Diversity
Build a workplace culture that nurtures creativity, attracts top talent, and drives innovation. Join us for this on-demand executive webinar and see how having a strong organizational purpose, combined with leader’s drive employee engagement, and team members with diverse backgrounds create a culture of creativity.
View
Leadership Strategies: Drive a Workplace Culture of Engagement
Organizations and their leadership teams must confront challenges on so many fronts. Stress and burnout started by the pandemic have been compounded by the great resignation. The rapid rate of change as well as the ability to connect and collaborate remotely have employees feeling less connected than ever.
View
Psychological Safety: Empowering Resilient & Inclusive Cultures
The need to cultivate safe environments that empower success and equip employees with the skills and tools they need to effectively lead and implement the workplace initiatives of today is crucial. In this panel, we explore research on how to create psychologically safe workplace cultures from industry leaders and practitioners.
ViewHow To Develop An Agile Workforce
The building blocks of Agility will provide you the roadmap for where to begin or even continue your journey to becoming a truly agile organization. Those that master Agility will have teams that can tackle challenges, drive innovation for customers and respond quickly to adversity and disruptive events.
ViewHandling Stress and Supporting Resilience
Creating a resilient organization that can successfully “bounce back” and grow from adverse experiences has become increasingly critical. For leaders who hope to accelerate performance and capitalize on change and uncertainty, it’s moved from highly desirable to absolutely crucial.
View
The Passion for Leadership with Adam Mendler
Adam Mendler is the CEO of The Veloz Group, where he co-founded and oversees ventures across a wide variety of industries. Adam is also the host of the leadership podcast Thirty Minute Mentors, and the author of articles for Forbes, Inc., HuffPost, and “Leadership Lessons” for Thrive Global. Adam began his leadership journey at a young age. He held various leadership positions, such as class president, sports coach, and captain of his team. These endeavors have all been instrumental in leading him to where he is today. Leadership to him is the synergy that brings out the best in others and elevates the greater view of the team and organization. According to Adam, how we bounce back from failure is what defines us.
View
Building a Mindset to Succeed through Adversity with Robert Forrester
Robert Forrester is the CEO of Vertu Motors plc, currently the fifth-largest automotive retailer in the UK. He got into his current role through a series of accidents. His life changed when he was diagnosed with a deadly disease. Immediately, he understood what he wanted to do next, personally and professionally. He believes that people need to figure out what they want from life early on, create a plan, and execute it.
View
Building Strong Relationships with Keith Ferrazzi
Keith Ferrazzi is the NY Times bestselling author of “Never Eat Alone”. He is recognized as one of the world’s most sought-after executive coaches and a networking master. Keith’s work focuses on building genuine connections that will make us more effective at work and in life.
View
Be Flexible, Nurture Relationships, and Allow Opportunities to Find You
Portia Mount is a marketer who advocates for, writes, and speaks on career and lifestyle issues for working women. Portia is a Vice President of Marketing for Trane Technologies, a global climate technology company. One of her side passions is hosting a podcast for aspiring women: The Manifista Podcast.
View
Never Walk Away From Integrity with Admiral Michael Mullen
Admiral Mullen reached the number one job in the United States Military – Chairman of the Joint Chiefs of Staff. His passion for leadership started with college sports, his passion for communication came from his father, who was a Hollywood PR executive, and his interest in human relations was enhanced while he was an Admiral in the US Navy.
View
Focus, Perseverance, and Legacy with Dave Winfield
Join us as we dig deeper and hear about life & leadership lessons from Dave Winfield, who had an exemplary career on and off the field in professional sports, business, media, and philanthropy. A recipient of countless awards including the National Baseball Hall of Fame, 2001, NCAA College Baseball Hall of Fame, 2006; 7 Gold Gloves, and 6 Silver Slugger Awards, he is currently an advisor to the Executive Director of MLBPA and plays an influential role working with the players in business development and acquisitions, collective bargaining, communications, marketing, and player education.
View
Empowering Entrepreneurs to Save Our Oceans with Daniela Fernandez
Daniela Fernandez is the Founder and CEO of Sustainable Ocean Alliance, the world’s largest network of young ocean leaders from over 165 countries with the world’s first Ocean Solutions Accelerator. She is an award-winning social entrepreneur and Forbes 30 Under 30 award recipient. Being self-aware, establishing priorities, and acting without fear is what guided Daniela along her journey.
View
Building Relationships & Taking Risks with Ginny Clark
Ginny Clark is the Executive Director of The Sands Family Foundation. She shares her years of wisdom in solving problems and assessing challenging situations. Her experiences of building relationships, and not being afraid to ask for help, have led her to her success today. As a retired executive of Constellation Brands, a Fortune 500 beer, wine, and spirits company, Ginny defines leadership as bringing people together and paying it forward.
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Be Bold, Build Fast, and Make It Brilliant
Dr. Ali Parsa is the Founder & CEO of Babylon Health, one of the world’s fastest-growing digital healthcare companies. Named as one of “The Times 100 People to Watch”, Ali focuses on the importance of building a workplace culture that supports people inspired by a common great idea and who are not afraid to fail. Join us as we dive into Ali’s inspirational advice to dream big, act courageously
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Sunk Cost Fallacy & Diving into the Deep End
Rachel Olney is a Stanford University Mechanical Engineering Ph.DCandidate and the founder & CEO of GEOSITE Inc. Rachel’s work has aided the military’s efforts to leverage data, commercial imagery and communications platforms to create improved intelligence products and resilient operations systems.
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Purpose, Humility, Mentorship: Strategies for Life with Artis Stevens
Join us to hear inspirational leadership lessons from Artis Stevens, President and CEO of Big Brothers Big Sisters, and a recipient of the 2018 AMAF National Nonprofit Marketer of the Year Award. Learn how to lead with humility, admitting mistakes quickly, and taking command to improve the lives of youth and people in need.
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Building Confidence Through Adversity
Join us as the former US Special Envoy and Director of the Global Engagement Center Lea Gabrielle honed her “listen and be decisive” leadership mindset from taking on diverse roles such as a Navy F/A-18C Fighter Pilot, a CIA-trained intelligence operative, and eventually a National Television news correspondent and anchor.
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Unlocking Human Creativity
Join us as 5-time tech entrepreneur, New York Times Bestselling Author, and “Creative Troublemaker” Josh Linkner shares what it means to democratize innovation, empower responsible risk, and reward the rituals that lead to psychologically safe environments open to ideas and innovation.
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Leading with a No Limits Approach for the Future
Join us as Stephen Klasko, CEO of Jefferson Health and President of Thomas Jefferson University shares his insight on the leadership mindset that empowers what’s possible in people and organizations and offers practical advice on succession planning, creative risk-taking, and asking the kinds of questions that open the door to innovation.
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Culture Transformation: Model, Coach, Care Unlocking People Potential with a Growth Mindset
Join us as Kathleen Hogan, Chief People Officer and EVP of Human Resources for Microsoft, shares and explains hearing practical advice on personal and organizational leadership, the importance of listening and staying humble, and how organizations succeed by empowering great teams.
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Leading Through Social Change with Nancy Mahon
As Senior Vice President, Global Corporate Citizenship and Sustainability at The Estée Lauder Companies, Nancy Mahon is a social impact “thought leader” in the rarest, truest sense of the term; each day she inspires teams around the world to make a concrete difference in their communities.
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Get Moving, Life’s Not a Dress Rehearsal with Greg Coleman
Greg Coleman is a veteran digital media executive who made his career helping iconic brands navigate seismic industry upheavals—from Reader’s Digest, Yahoo!, Huffington Post, and BuzzFeed to his current roles as an executive in residence at Lerer Hippeau and Professor at NYU.
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Preparing for Success in the Era of Artificial Intelligence
Understand the impact AI may have on employees and corporate culture and learn how leaders can ensure that productivity gains from technology aren’t offset by losses in employee engagement and that their workforce is prepared with the right skills to support successful implementation.
ViewOrganizational Agility: The New Competitive Divide
Agility is the ability to seek out new information and embrace continuous change in a collaborative way to drive innovation. In a fast-changing environment of technology and digital transformation, and uncertainty today, agility promises to be the new competitive advantage.
ViewEnabling Leaders to Move Employee Engagement to the Next Level
Most organizations recognize the importance of fostering an engaged workforce, but struggle to make meaningful improvements on their employee engagement levels. Dale Carnegie’s research uncovers specific areas that organizations can focus on to build a confident, empowered, and engaged workforce.
ViewTransforming Attitudes and Actions: How Senior Leaders Create Engaging Workplace Cultures
Building a strong and lasting corporate culture is not about ping pong tables and craft beer. It is about having a senior leadership team with the right attitudes and backing them up with the right actions.
ViewDriving Profitable Sales Through Trust-Based Relationships
In a highly competitive, customer-centric world, sales teams that are able to confidently communicate and deliver value to customers will succeed in building profitable trust-based relationships. Dale Carnegie’s research evaluates the behaviors and skills required to deepen trust and create the mutually beneficial relationships that will generate long-term customer loyalty.
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DSV
DSV reached out to Dale Carnegie seeking a partner that could provide a solution that was different from traditional self-paced and on-demand training. They needed something that would allow their dispersed teams to connect and collaborate across offices and truly engage with sustainable skill development opportunities on a schedule that worked with their demanding roles and responsibilities.
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Eversource Energy
Eversource Energy, a Fortune 500 company, powers New England by providing electricity, natural gas service and water service to approximately 4 million customers in Connecticut, Massachusetts and New Hampshire. Eversource Energy’s HR department had an objective to prepare up-and-coming supervisors with the skills required to lead.
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Harris Teeter
Harris Teeter is well known for its customer service excellence. When the company needed a modern leadership program for new and existing leaders, they wanted to partner with a provider that held the same level of commitment to excellence as they did.
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Cargill
Dale Carnegie put together an intensive customized process improvement and employee engagement training.
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Camwest
To build on their skills, CamWest adapted Dale Carnegie’s foundational principles from the Dale Carnegie Course and Sales Advantage Course to focus on sales and human relations simultaneously. Dale Carnegie Training developed a sales manual and a series of customized training programs specific to their organization and its culture
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IBAHN
iBAHN partnered with Dale Carnegie Training to develop a solution that was designed to increase revenues from existing accounts, increase profit per sale, and reduce the time that it takes per transaction. This solution was achieved through a series of events that included a secret shopper program, one on one interviews with the sales team, and shadowing on sales calls. From these events Dale Carnegie Training developed a solution that focused on time management, customer service, and sales effectiveness
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John Deere’
Dale Carnegie customized training solutions for each of John Deere’s business units, augmenting the coursework with industry specific examples and case studies relevant to the issues that dealers were facing in the field. By the end of the training, Deere’s dealers come away with a changed attitude and a newfound belief in their own abilities
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Hugh Symons
Hugh Symons’ relationship with Dale Carnegie began with one individual, the Business Manager, Bob Sweetlove. As a result of this initial experience, Sweetlove recognized the value that Dale Carnegie Training could provide Hugh Symons during this time of market correction. He began to require that all managers take Dale Carnegie Training’s Leadership for Team Managers course.
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Fred Weber
Dale Carnegie’s Leadership Training for Managers course provided managers with a structured process for working with people and developing a personal leadership style. Within one year, 76 employees assumed managerial positions. “They were not new hires, so clearly that’s been beneficial for us,” says Giordano. The course brought together individuals from across the company and placed them in an environment where they were forced to communicate and learn from one another.
ViewDelta Dental
The Leadership Training for Managers course helped develop senior managers’ process skills and prepared them to more effectively manage projects, delegate work, and empower their people. The Dale Carnegie Course, which was open to both senior and mid-level managers, concentrated on further developing individuals’ confidence and communications skills.
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Fabric Architecture
The Dale Carnegie Leadership Training for Managers program was implemented to strengthen management skills, allowing directors to focus on growing the business. In addition, a customized in-house Sales Advantage program equipped the Fabric Architecture team with confidence and a process to present their solutions enthusiastically, influence the conversation and to close more sales.
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Green Mountain
The Dale Carnegie Course provided the cornerstone for an educational strategy, immersing Green Mountain employees in a rigorous time-phased training curriculum that balanced individualized coaching with group training. Self-discovery is a hallmark of the training, and from the very first session, participants are challenged to expand their comfort zones, take risks and deepen their understanding of themselves, their strengths and passions.
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Giant
Implementing a customized program of the Dale Carnegie Course helped individuals adapt to Giant’s changing priorities. Individuals were also coached to challenge their comfort zones and explore how to proactively respond to many different types of real world work situations within the safety of the class environment and with their peer group.
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Connolly
Dale Carnegie specialists were brought in to work closely with the Connolly Leadership Team to customize a Presentation Skills course that would address their challenges. “We do a lot of roundtable discussions. Our people don’t stand up in front of 100 people and give a presentation or speech. So, as part of the training, Dale Carnegie had people sit around the table and simulate what one of those meetings would be like.
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Coburg
With such a competitive marketplace and not much room to maneuver Coburg recognized the need to get the management team working together to cut costs and increase efficiency. Dale Carnegie worked with Coburg to determine objectives and developed a customized solution to fit their needs. “The end result was that everybody agreed that this was exactly what we wanted. Everybody had the feeling that this is not just
ViewSanta Clara
Dale Carnegie put Santa Clara Valley Bank (SCV Bank) through an intensive Team Member Engagement training and helped implement organizational changes as well as assess and strengthen SCV Bank’s strategic planning process.
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Urban Engineers
The Dale Carnegie Leadership Training program was introduced first to the top management of Urban and then to the entire company. Dale Carnegie took an active role with the company and spent a lot of time to get to know the employees, their personalities, and the business.
View- White Paper
- eBook
- Webinar
- Podcast
- Video
- Case Study
The 3 + 3 of Experience Innovation
This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success. There are 3 market-facing trends along with 3 workplace-focused trends. The market-facing trends analyze an in-depth understanding of their customers’ expectations, and unexpressed needs, while the workplace trends evaluate how best to optimize the workplace experience.
ViewHumble Leaders
Employee engagement, productivity, growth, and commitment all strongly depend on the effectiveness of leadership. Being a humble leader brings the best out of your people and models for them the type of leadership that will help them to succeed throughout their career.
ViewManaging Change in the Digital Era
Change management has become more critical than ever to successful leadership, and while the goal remains the same – creating confident, positive and optimistic stakeholders with the skills and commitment to ensure new initiatives succeed – the accelerated pace and purpose of change, along with people’s emotional response to technological advances (especially AI) has added complexity to the challenge.
ViewDeveloping a Resilient Workforce
Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterized by the capacity to cope, recover and learn from them.
ViewA Blended Approach to Optimizing the Learning Journey
An overview of research combined with expert insights into when blended (digital and traditional face-to-face) training strategies are most effective along the learning journey for the development of interpersonal and other soft skills.
ViewAchieving Inclusion through Cultural Awareness
Genuine inclusiveness is an important mechanism for achieving sustained diversity. Organizations can enhance their inclusiveness by helping people develop their cultural awareness and cultural competency.
ViewCritical Thinking
Critical thinking is a disciplined way of thinking that can be applied to any topic or problem. It requires thinkers to actively improve the quality of their own thinking by deliberately managing the process – and it has become a highly valued skill.
ViewClosing the Sale by Building Customer Relationships
To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.
ViewChange Management
Managing through change can be stressful, frustrating and difficult. Being prepared and using an organized approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.
ViewThe Performance Coaching Process
Today’s leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process.
ViewSpeak More Effectively
Effective communication is critical in any role, and the mark of a truly successful person is the ability to energize a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public setting.
ViewInternal Conflict Resolution Guidebook
The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analyzing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand and better manage emotions and needs.
ViewDale Carnegie Quick Tips for Outstanding Customer Service
It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
ViewHow to Run an Effective Performance Review
This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm.
ViewAssessment on Communicating with Diplomacy
This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!
ViewDale Carnegie’s Secrets of Success
Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living are sold, and over 8 million lives have been impacted by the Dale Carnegie training and Dale Carnegie’s timeless values and principles. A plethora of golden tips will set you on the path toward unimagined success. Put these tips into action to excel as a leader and become the best version of yourself.
View Creativity: Organizational Purpose, Engagement & Diversity
Build a workplace culture that nurtures creativity, attracts top talent, and drives innovation. Join us for this on-demand executive webinar and see how having a strong organizational purpose, combined with leader’s drive employee engagement, and team members with diverse backgrounds create a culture of creativity.
View Leadership Strategies: Drive a Workplace Culture of Engagement
Organizations and their leadership teams must confront challenges on so many fronts. Stress and burnout started by the pandemic have been compounded by the great resignation. The rapid rate of change as well as the ability to connect and collaborate remotely have employees feeling less connected than ever.
View Psychological Safety: Empowering Resilient & Inclusive Cultures
The need to cultivate safe environments that empower success and equip employees with the skills and tools they need to effectively lead and implement the workplace initiatives of today is crucial. In this panel, we explore research on how to create psychologically safe workplace cultures from industry leaders and practitioners.
ViewHow To Develop An Agile Workforce
The building blocks of Agility will provide you the roadmap for where to begin or even continue your journey to becoming a truly agile organization. Those that master Agility will have teams that can tackle challenges, drive innovation for customers and respond quickly to adversity and disruptive events.
ViewHandling Stress and Supporting Resilience
Creating a resilient organization that can successfully “bounce back” and grow from adverse experiences has become increasingly critical. For leaders who hope to accelerate performance and capitalize on change and uncertainty, it’s moved from highly desirable to absolutely crucial.
View The Passion for Leadership with Adam Mendler
Adam Mendler is the CEO of The Veloz Group, where he co-founded and oversees ventures across a wide variety of industries. Adam is also the host of the leadership podcast Thirty Minute Mentors, and the author of articles for Forbes, Inc., HuffPost, and “Leadership Lessons” for Thrive Global. Adam began his leadership journey at a young age. He held various leadership positions, such as class president, sports coach, and captain of his team. These endeavors have all been instrumental in leading him to where he is today. Leadership to him is the synergy that brings out the best in others and elevates the greater view of the team and organization. According to Adam, how we bounce back from failure is what defines us.
View Building a Mindset to Succeed through Adversity with Robert Forrester
Robert Forrester is the CEO of Vertu Motors plc, currently the fifth-largest automotive retailer in the UK. He got into his current role through a series of accidents. His life changed when he was diagnosed with a deadly disease. Immediately, he understood what he wanted to do next, personally and professionally. He believes that people need to figure out what they want from life early on, create a plan, and execute it.
View Building Strong Relationships with Keith Ferrazzi
Keith Ferrazzi is the NY Times bestselling author of “Never Eat Alone”. He is recognized as one of the world’s most sought-after executive coaches and a networking master. Keith’s work focuses on building genuine connections that will make us more effective at work and in life.
View Be Flexible, Nurture Relationships, and Allow Opportunities to Find You
Portia Mount is a marketer who advocates for, writes, and speaks on career and lifestyle issues for working women. Portia is a Vice President of Marketing for Trane Technologies, a global climate technology company. One of her side passions is hosting a podcast for aspiring women: The Manifista Podcast.
View Never Walk Away From Integrity with Admiral Michael Mullen
Admiral Mullen reached the number one job in the United States Military – Chairman of the Joint Chiefs of Staff. His passion for leadership started with college sports, his passion for communication came from his father, who was a Hollywood PR executive, and his interest in human relations was enhanced while he was an Admiral in the US Navy.
View Focus, Perseverance, and Legacy with Dave Winfield
Join us as we dig deeper and hear about life & leadership lessons from Dave Winfield, who had an exemplary career on and off the field in professional sports, business, media, and philanthropy. A recipient of countless awards including the National Baseball Hall of Fame, 2001, NCAA College Baseball Hall of Fame, 2006; 7 Gold Gloves, and 6 Silver Slugger Awards, he is currently an advisor to the Executive Director of MLBPA and plays an influential role working with the players in business development and acquisitions, collective bargaining, communications, marketing, and player education.
View Empowering Entrepreneurs to Save Our Oceans with Daniela Fernandez
Daniela Fernandez is the Founder and CEO of Sustainable Ocean Alliance, the world’s largest network of young ocean leaders from over 165 countries with the world’s first Ocean Solutions Accelerator. She is an award-winning social entrepreneur and Forbes 30 Under 30 award recipient. Being self-aware, establishing priorities, and acting without fear is what guided Daniela along her journey.
View Building Relationships & Taking Risks with Ginny Clark
Ginny Clark is the Executive Director of The Sands Family Foundation. She shares her years of wisdom in solving problems and assessing challenging situations. Her experiences of building relationships, and not being afraid to ask for help, have led her to her success today. As a retired executive of Constellation Brands, a Fortune 500 beer, wine, and spirits company, Ginny defines leadership as bringing people together and paying it forward.
View Be Bold, Build Fast, and Make It Brilliant
Dr. Ali Parsa is the Founder & CEO of Babylon Health, one of the world’s fastest-growing digital healthcare companies. Named as one of “The Times 100 People to Watch”, Ali focuses on the importance of building a workplace culture that supports people inspired by a common great idea and who are not afraid to fail. Join us as we dive into Ali’s inspirational advice to dream big, act courageously
View Sunk Cost Fallacy & Diving into the Deep End
Rachel Olney is a Stanford University Mechanical Engineering Ph.DCandidate and the founder & CEO of GEOSITE Inc. Rachel’s work has aided the military’s efforts to leverage data, commercial imagery and communications platforms to create improved intelligence products and resilient operations systems.
View Purpose, Humility, Mentorship: Strategies for Life with Artis Stevens
Join us to hear inspirational leadership lessons from Artis Stevens, President and CEO of Big Brothers Big Sisters, and a recipient of the 2018 AMAF National Nonprofit Marketer of the Year Award. Learn how to lead with humility, admitting mistakes quickly, and taking command to improve the lives of youth and people in need.
View Building Confidence Through Adversity
Join us as the former US Special Envoy and Director of the Global Engagement Center Lea Gabrielle honed her “listen and be decisive” leadership mindset from taking on diverse roles such as a Navy F/A-18C Fighter Pilot, a CIA-trained intelligence operative, and eventually a National Television news correspondent and anchor.
View Unlocking Human Creativity
Join us as 5-time tech entrepreneur, New York Times Bestselling Author, and “Creative Troublemaker” Josh Linkner shares what it means to democratize innovation, empower responsible risk, and reward the rituals that lead to psychologically safe environments open to ideas and innovation.
View Leading with a No Limits Approach for the Future
Join us as Stephen Klasko, CEO of Jefferson Health and President of Thomas Jefferson University shares his insight on the leadership mindset that empowers what’s possible in people and organizations and offers practical advice on succession planning, creative risk-taking, and asking the kinds of questions that open the door to innovation.
View Culture Transformation: Model, Coach, Care Unlocking People Potential with a Growth Mindset
Join us as Kathleen Hogan, Chief People Officer and EVP of Human Resources for Microsoft, shares and explains hearing practical advice on personal and organizational leadership, the importance of listening and staying humble, and how organizations succeed by empowering great teams.
View Leading Through Social Change with Nancy Mahon
As Senior Vice President, Global Corporate Citizenship and Sustainability at The Estée Lauder Companies, Nancy Mahon is a social impact “thought leader” in the rarest, truest sense of the term; each day she inspires teams around the world to make a concrete difference in their communities.
View Get Moving, Life’s Not a Dress Rehearsal with Greg Coleman
Greg Coleman is a veteran digital media executive who made his career helping iconic brands navigate seismic industry upheavals—from Reader’s Digest, Yahoo!, Huffington Post, and BuzzFeed to his current roles as an executive in residence at Lerer Hippeau and Professor at NYU.
ViewTransforming Attitudes and Actions: How Senior Leaders Create Engaging Workplace Cultures
Building a strong and lasting corporate culture is not about ping pong tables and craft beer. It is about having a senior leadership team with the right attitudes and backing them up with the right actions.
ViewDriving Profitable Sales Through Trust-Based Relationships
In a highly competitive, customer-centric world, sales teams that are able to confidently communicate and deliver value to customers will succeed in building profitable trust-based relationships. Dale Carnegie’s research evaluates the behaviors and skills required to deepen trust and create the mutually beneficial relationships that will generate long-term customer loyalty.
View IBAHN
iBAHN partnered with Dale Carnegie Training to develop a solution that was designed to increase revenues from existing accounts, increase profit per sale, and reduce the time that it takes per transaction. This solution was achieved through a series of events that included a secret shopper program, one on one interviews with the sales team, and shadowing on sales calls. From these events Dale Carnegie Training developed a solution that focused on time management, customer service, and sales effectiveness
View John Deere’
Dale Carnegie customized training solutions for each of John Deere’s business units, augmenting the coursework with industry specific examples and case studies relevant to the issues that dealers were facing in the field. By the end of the training, Deere’s dealers come away with a changed attitude and a newfound belief in their own abilities
View Hugh Symons
Hugh Symons’ relationship with Dale Carnegie began with one individual, the Business Manager, Bob Sweetlove. As a result of this initial experience, Sweetlove recognized the value that Dale Carnegie Training could provide Hugh Symons during this time of market correction. He began to require that all managers take Dale Carnegie Training’s Leadership for Team Managers course.
View Fred Weber
Dale Carnegie’s Leadership Training for Managers course provided managers with a structured process for working with people and developing a personal leadership style. Within one year, 76 employees assumed managerial positions. “They were not new hires, so clearly that’s been beneficial for us,” says Giordano. The course brought together individuals from across the company and placed them in an environment where they were forced to communicate and learn from one another.
ViewDelta Dental
The Leadership Training for Managers course helped develop senior managers’ process skills and prepared them to more effectively manage projects, delegate work, and empower their people. The Dale Carnegie Course, which was open to both senior and mid-level managers, concentrated on further developing individuals’ confidence and communications skills.
View Green Mountain
The Dale Carnegie Course provided the cornerstone for an educational strategy, immersing Green Mountain employees in a rigorous time-phased training curriculum that balanced individualized coaching with group training. Self-discovery is a hallmark of the training, and from the very first session, participants are challenged to expand their comfort zones, take risks and deepen their understanding of themselves, their strengths and passions.
View Giant
Implementing a customized program of the Dale Carnegie Course helped individuals adapt to Giant’s changing priorities. Individuals were also coached to challenge their comfort zones and explore how to proactively respond to many different types of real world work situations within the safety of the class environment and with their peer group.
View Connolly
Dale Carnegie specialists were brought in to work closely with the Connolly Leadership Team to customize a Presentation Skills course that would address their challenges. “We do a lot of roundtable discussions. Our people don’t stand up in front of 100 people and give a presentation or speech. So, as part of the training, Dale Carnegie had people sit around the table and simulate what one of those meetings would be like.
View Coburg
With such a competitive marketplace and not much room to maneuver Coburg recognized the need to get the management team working together to cut costs and increase efficiency. Dale Carnegie worked with Coburg to determine objectives and developed a customized solution to fit their needs. “The end result was that everybody agreed that this was exactly what we wanted. Everybody had the feeling that this is not just
ViewSanta Clara
Dale Carnegie put Santa Clara Valley Bank (SCV Bank) through an intensive Team Member Engagement training and helped implement organizational changes as well as assess and strengthen SCV Bank’s strategic planning process.
View Urban Engineers
The Dale Carnegie Leadership Training program was introduced first to the top management of Urban and then to the entire company. Dale Carnegie took an active role with the company and spent a lot of time to get to know the employees, their personalities, and the business.
View- White Paper
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Trust is Dead. Long Live Trust!
71% of customers said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.
ViewClosing the Sale by Building Customer Relationships
To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.
ViewThe Art of Storytelling
Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors. Dale Carnegie himself used storytelling as a compelling way to communicate with others. In this short book, you’ll discover techniques for public speaking and networking, centered around telling a story that people will remember — and that will get results.
ViewSpeak More Effectively
Effective communication is critical in any role, and the mark of a truly successful person is the ability to energize a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public setting.
ViewSales Effectiveness: Overcoming Objections
As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.
ViewAssessment on Communicating with Diplomacy
This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!
View The Passion for Leadership with Adam Mendler
Adam Mendler is the CEO of The Veloz Group, where he co-founded and oversees ventures across a wide variety of industries. Adam is also the host of the leadership podcast Thirty Minute Mentors, and the author of articles for Forbes, Inc., HuffPost, and “Leadership Lessons” for Thrive Global. Adam began his leadership journey at a young age. He held various leadership positions, such as class president, sports coach, and captain of his team. These endeavors have all been instrumental in leading him to where he is today. Leadership to him is the synergy that brings out the best in others and elevates the greater view of the team and organization. According to Adam, how we bounce back from failure is what defines us.
View Building a Mindset to Succeed through Adversity with Robert Forrester
Robert Forrester is the CEO of Vertu Motors plc, currently the fifth-largest automotive retailer in the UK. He got into his current role through a series of accidents. His life changed when he was diagnosed with a deadly disease. Immediately, he understood what he wanted to do next, personally and professionally. He believes that people need to figure out what they want from life early on, create a plan, and execute it.
View Building Strong Relationships with Keith Ferrazzi
Keith Ferrazzi is the NY Times bestselling author of “Never Eat Alone”. He is recognized as one of the world’s most sought-after executive coaches and a networking master. Keith’s work focuses on building genuine connections that will make us more effective at work and in life.
View Never Walk Away From Integrity with Admiral Michael Mullen
Admiral Mullen reached the number one job in the United States Military – Chairman of the Joint Chiefs of Staff. His passion for leadership started with college sports, his passion for communication came from his father, who was a Hollywood PR executive, and his interest in human relations was enhanced while he was an Admiral in the US Navy.
View Focus, Perseverance, and Legacy with Dave Winfield
Join us as we dig deeper and hear about life & leadership lessons from Dave Winfield, who had an exemplary career on and off the field in professional sports, business, media, and philanthropy. A recipient of countless awards including the National Baseball Hall of Fame, 2001, NCAA College Baseball Hall of Fame, 2006; 7 Gold Gloves, and 6 Silver Slugger Awards, he is currently an advisor to the Executive Director of MLBPA and plays an influential role working with the players in business development and acquisitions, collective bargaining, communications, marketing, and player education.
View Be Bold, Build Fast, and Make It Brilliant
Dr. Ali Parsa is the Founder & CEO of Babylon Health, one of the world’s fastest-growing digital healthcare companies. Named as one of “The Times 100 People to Watch”, Ali focuses on the importance of building a workplace culture that supports people inspired by a common great idea and who are not afraid to fail. Join us as we dive into Ali’s inspirational advice to dream big, act courageously
View Sunk Cost Fallacy & Diving into the Deep End
Rachel Olney is a Stanford University Mechanical Engineering Ph.DCandidate and the founder & CEO of GEOSITE Inc. Rachel’s work has aided the military’s efforts to leverage data, commercial imagery and communications platforms to create improved intelligence products and resilient operations systems.
View Unlocking Human Creativity
Join us as 5-time tech entrepreneur, New York Times Bestselling Author, and “Creative Troublemaker” Josh Linkner shares what it means to democratize innovation, empower responsible risk, and reward the rituals that lead to psychologically safe environments open to ideas and innovation.
View Leading with a No Limits Approach for the Future
Join us as Stephen Klasko, CEO of Jefferson Health and President of Thomas Jefferson University shares his insight on the leadership mindset that empowers what’s possible in people and organizations and offers practical advice on succession planning, creative risk-taking, and asking the kinds of questions that open the door to innovation.
View Camwest
To build on their skills, CamWest adapted Dale Carnegie’s foundational principles from the Dale Carnegie Course and Sales Advantage Course to focus on sales and human relations simultaneously. Dale Carnegie Training developed a sales manual and a series of customized training programs specific to their organization and its culture
View- White Paper
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Recognizing Leadership Blind Spots
Research shows that leaders have blind spots, and they can be costly to the organization. Sadly, most leaders believe that their vision in the world of business is 20/20, so it takes a little convincing to get them to see the error of their ways. This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them.
ViewManagers Matter
Employee engagement translates to superior performance. Knowing how managers act as the catalyst for engagement provides organizations with further insight on how to move the needle on employment engagement levels – and realize the bottom line benefits.
ViewBeyond Technology
Artificial Intelligence refers to IT systems that sense, comprehend, learn, and act – and it’s changing the way we live and work. As organizations deploy AI it will have profound impact on jobs, employee engagement and corporate culture. Understanding what that impact will be and how to prepare people for success will be critical.
ViewOrganizational Agility: A New Competitive Divide
Agility involves seeking out new information and embracing continuous change in a collaborative way – and it promises to become the new competitive advantage.
ViewCritical Thinking
Critical thinking is a disciplined way of thinking that can be applied to any topic or problem. It requires thinkers to actively improve the quality of their own thinking by deliberately managing the process – and it has become a highly valued skill.
ViewThe New Change Management: Leading Change in a VUCA World
Organizations have never had a greater need for people skilled at leading change. Learn the differences between change management and change leadership, keys to developing the capability, and what it means for success in today’s business environment.
ViewAre Your Employees Motivated?
Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace.
ViewA Leader’s Guide To Business Innovation
Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity – your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!
ViewChange Management
Managing through change can be stressful, frustrating and difficult. Being prepared and using an organized approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.
ViewThe Performance Coaching Process
Today’s leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process.
ViewLeading A Multi-Generational Workforce
According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can effectively give them the personal attention that they need. Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.
ViewHow to Run an Effective Performance Review
This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm.
ViewHow to Provide Feedback Without Insulting Your Workers
A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way, without condescension or antagonism. In short, you get more flies with honey than you do with vinegar!
ViewTime Management
The reality of today’s world is that we must achieve great results within less time. The key is to optimize your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritize tasks and work efficiently.
View Creativity: Organizational Purpose, Engagement & Diversity
Build a workplace culture that nurtures creativity, attracts top talent, and drives innovation. Join us for this on-demand executive webinar and see how having a strong organizational purpose, combined with leader’s drive employee engagement, and team members with diverse backgrounds create a culture of creativity.
View Leadership Strategies: Drive a Workplace Culture of Engagement
Organizations and their leadership teams must confront challenges on so many fronts. Stress and burnout started by the pandemic have been compounded by the great resignation. The rapid rate of change as well as the ability to connect and collaborate remotely have employees feeling less connected than ever.
View Psychological Safety: Empowering Resilient & Inclusive Cultures
The need to cultivate safe environments that empower success and equip employees with the skills and tools they need to effectively lead and implement the workplace initiatives of today is crucial. In this panel, we explore research on how to create psychologically safe workplace cultures from industry leaders and practitioners.
ViewHandling Stress and Supporting Resilience
Creating a resilient organization that can successfully “bounce back” and grow from adverse experiences has become increasingly critical. For leaders who hope to accelerate performance and capitalize on change and uncertainty, it’s moved from highly desirable to absolutely crucial.
View The Passion for Leadership with Adam Mendler
Adam Mendler is the CEO of The Veloz Group, where he co-founded and oversees ventures across a wide variety of industries. Adam is also the host of the leadership podcast Thirty Minute Mentors, and the author of articles for Forbes, Inc., HuffPost, and “Leadership Lessons” for Thrive Global. Adam began his leadership journey at a young age. He held various leadership positions, such as class president, sports coach, and captain of his team. These endeavors have all been instrumental in leading him to where he is today. Leadership to him is the synergy that brings out the best in others and elevates the greater view of the team and organization. According to Adam, how we bounce back from failure is what defines us.
View Building a Mindset to Succeed through Adversity with Robert Forrester
Robert Forrester is the CEO of Vertu Motors plc, currently the fifth-largest automotive retailer in the UK. He got into his current role through a series of accidents. His life changed when he was diagnosed with a deadly disease. Immediately, he understood what he wanted to do next, personally and professionally. He believes that people need to figure out what they want from life early on, create a plan, and execute it.
View Building Strong Relationships with Keith Ferrazzi
Keith Ferrazzi is the NY Times bestselling author of “Never Eat Alone”. He is recognized as one of the world’s most sought-after executive coaches and a networking master. Keith’s work focuses on building genuine connections that will make us more effective at work and in life.
View Be Flexible, Nurture Relationships, and Allow Opportunities to Find You
Portia Mount is a marketer who advocates for, writes, and speaks on career and lifestyle issues for working women. Portia is a Vice President of Marketing for Trane Technologies, a global climate technology company. One of her side passions is hosting a podcast for aspiring women: The Manifista Podcast.
View Never Walk Away From Integrity with Admiral Michael Mullen
Admiral Mullen reached the number one job in the United States Military – Chairman of the Joint Chiefs of Staff. His passion for leadership started with college sports, his passion for communication came from his father, who was a Hollywood PR executive, and his interest in human relations was enhanced while he was an Admiral in the US Navy.
View Focus, Perseverance, and Legacy with Dave Winfield
Join us as we dig deeper and hear about life & leadership lessons from Dave Winfield, who had an exemplary career on and off the field in professional sports, business, media, and philanthropy. A recipient of countless awards including the National Baseball Hall of Fame, 2001, NCAA College Baseball Hall of Fame, 2006; 7 Gold Gloves, and 6 Silver Slugger Awards, he is currently an advisor to the Executive Director of MLBPA and plays an influential role working with the players in business development and acquisitions, collective bargaining, communications, marketing, and player education.
View Empowering Entrepreneurs to Save Our Oceans with Daniela Fernandez
Daniela Fernandez is the Founder and CEO of Sustainable Ocean Alliance, the world’s largest network of young ocean leaders from over 165 countries with the world’s first Ocean Solutions Accelerator. She is an award-winning social entrepreneur and Forbes 30 Under 30 award recipient. Being self-aware, establishing priorities, and acting without fear is what guided Daniela along her journey.
View Building Relationships & Taking Risks with Ginny Clark
Ginny Clark is the Executive Director of The Sands Family Foundation. She shares her years of wisdom in solving problems and assessing challenging situations. Her experiences of building relationships, and not being afraid to ask for help, have led her to her success today. As a retired executive of Constellation Brands, a Fortune 500 beer, wine, and spirits company, Ginny defines leadership as bringing people together and paying it forward.
View Be Bold, Build Fast, and Make It Brilliant
Dr. Ali Parsa is the Founder & CEO of Babylon Health, one of the world’s fastest-growing digital healthcare companies. Named as one of “The Times 100 People to Watch”, Ali focuses on the importance of building a workplace culture that supports people inspired by a common great idea and who are not afraid to fail. Join us as we dive into Ali’s inspirational advice to dream big, act courageously
View Sunk Cost Fallacy & Diving into the Deep End
Rachel Olney is a Stanford University Mechanical Engineering Ph.DCandidate and the founder & CEO of GEOSITE Inc. Rachel’s work has aided the military’s efforts to leverage data, commercial imagery and communications platforms to create improved intelligence products and resilient operations systems.
View Purpose, Humility, Mentorship: Strategies for Life with Artis Stevens
Join us to hear inspirational leadership lessons from Artis Stevens, President and CEO of Big Brothers Big Sisters, and a recipient of the 2018 AMAF National Nonprofit Marketer of the Year Award. Learn how to lead with humility, admitting mistakes quickly, and taking command to improve the lives of youth and people in need.
View Building Confidence Through Adversity
Join us as the former US Special Envoy and Director of the Global Engagement Center Lea Gabrielle honed her “listen and be decisive” leadership mindset from taking on diverse roles such as a Navy F/A-18C Fighter Pilot, a CIA-trained intelligence operative, and eventually a National Television news correspondent and anchor.
View Unlocking Human Creativity
Join us as 5-time tech entrepreneur, New York Times Bestselling Author, and “Creative Troublemaker” Josh Linkner shares what it means to democratize innovation, empower responsible risk, and reward the rituals that lead to psychologically safe environments open to ideas and innovation.
View Leading with a No Limits Approach for the Future
Join us as Stephen Klasko, CEO of Jefferson Health and President of Thomas Jefferson University shares his insight on the leadership mindset that empowers what’s possible in people and organizations and offers practical advice on succession planning, creative risk-taking, and asking the kinds of questions that open the door to innovation.
View Culture Transformation: Model, Coach, Care Unlocking People Potential with a Growth Mindset
Join us as Kathleen Hogan, Chief People Officer and EVP of Human Resources for Microsoft, shares and explains hearing practical advice on personal and organizational leadership, the importance of listening and staying humble, and how organizations succeed by empowering great teams.
View Leading Through Social Change with Nancy Mahon
As Senior Vice President, Global Corporate Citizenship and Sustainability at The Estée Lauder Companies, Nancy Mahon is a social impact “thought leader” in the rarest, truest sense of the term; each day she inspires teams around the world to make a concrete difference in their communities.
View Get Moving, Life’s Not a Dress Rehearsal with Greg Coleman
Greg Coleman is a veteran digital media executive who made his career helping iconic brands navigate seismic industry upheavals—from Reader’s Digest, Yahoo!, Huffington Post, and BuzzFeed to his current roles as an executive in residence at Lerer Hippeau and Professor at NYU.
ViewPreparing for Success in the Era of Artificial Intelligence
Understand the impact AI may have on employees and corporate culture and learn how leaders can ensure that productivity gains from technology aren’t offset by losses in employee engagement and that their workforce is prepared with the right skills to support successful implementation.
ViewEnabling Leaders to Move Employee Engagement to the Next Level
Most organizations recognize the importance of fostering an engaged workforce, but struggle to make meaningful improvements on their employee engagement levels. Dale Carnegie’s research uncovers specific areas that organizations can focus on to build a confident, empowered, and engaged workforce.
ViewTransforming Attitudes and Actions: How Senior Leaders Create Engaging Workplace Cultures
Building a strong and lasting corporate culture is not about ping pong tables and craft beer. It is about having a senior leadership team with the right attitudes and backing them up with the right actions.
View DSV
DSV reached out to Dale Carnegie seeking a partner that could provide a solution that was different from traditional self-paced and on-demand training. They needed something that would allow their dispersed teams to connect and collaborate across offices and truly engage with sustainable skill development opportunities on a schedule that worked with their demanding roles and responsibilities.
View Eversource Energy
Eversource Energy, a Fortune 500 company, powers New England by providing electricity, natural gas service and water service to approximately 4 million customers in Connecticut, Massachusetts and New Hampshire. Eversource Energy’s HR department had an objective to prepare up-and-coming supervisors with the skills required to lead.
View Harris Teeter
Harris Teeter is well known for its customer service excellence. When the company needed a modern leadership program for new and existing leaders, they wanted to partner with a provider that held the same level of commitment to excellence as they did.
View Cargill
Dale Carnegie put together an intensive customized process improvement and employee engagement training.
View Fabric Architecture
The Dale Carnegie Leadership Training for Managers program was implemented to strengthen management skills, allowing directors to focus on growing the business. In addition, a customized in-house Sales Advantage program equipped the Fabric Architecture team with confidence and a process to present their solutions enthusiastically, influence the conversation and to close more sales.
View- White Paper
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Trust is Dead. Long Live Trust!
71% of customers said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.
ViewClosing the Sale by Building Customer Relationships
To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.
ViewSales Effectiveness: Overcoming Objections
As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.
View Never Walk Away From Integrity with Admiral Michael Mullen
Admiral Mullen reached the number one job in the United States Military – Chairman of the Joint Chiefs of Staff. His passion for leadership started with college sports, his passion for communication came from his father, who was a Hollywood PR executive, and his interest in human relations was enhanced while he was an Admiral in the US Navy.
View Building Relationships & Taking Risks with Ginny Clark
Ginny Clark is the Executive Director of The Sands Family Foundation. She shares her years of wisdom in solving problems and assessing challenging situations. Her experiences of building relationships, and not being afraid to ask for help, have led her to her success today. As a retired executive of Constellation Brands, a Fortune 500 beer, wine, and spirits company, Ginny defines leadership as bringing people together and paying it forward.
ViewDriving Profitable Sales Through Trust-Based Relationships
In a highly competitive, customer-centric world, sales teams that are able to confidently communicate and deliver value to customers will succeed in building profitable trust-based relationships. Dale Carnegie’s research evaluates the behaviors and skills required to deepen trust and create the mutually beneficial relationships that will generate long-term customer loyalty.
View- White Paper
- eBook
- Webinar
- Podcast
- Video
- Case Study
Dale Carnegie Quick Tips for Outstanding Customer Service
It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
View Building Relationships & Taking Risks with Ginny Clark
Ginny Clark is the Executive Director of The Sands Family Foundation. She shares her years of wisdom in solving problems and assessing challenging situations. Her experiences of building relationships, and not being afraid to ask for help, have led her to her success today. As a retired executive of Constellation Brands, a Fortune 500 beer, wine, and spirits company, Ginny defines leadership as bringing people together and paying it forward.
View Culture Transformation: Model, Coach, Care Unlocking People Potential with a Growth Mindset
Join us as Kathleen Hogan, Chief People Officer and EVP of Human Resources for Microsoft, shares and explains hearing practical advice on personal and organizational leadership, the importance of listening and staying humble, and how organizations succeed by empowering great teams.
View DSV
DSV reached out to Dale Carnegie seeking a partner that could provide a solution that was different from traditional self-paced and on-demand training. They needed something that would allow their dispersed teams to connect and collaborate across offices and truly engage with sustainable skill development opportunities on a schedule that worked with their demanding roles and responsibilities.
View Harris Teeter
Harris Teeter is well known for its customer service excellence. When the company needed a modern leadership program for new and existing leaders, they wanted to partner with a provider that held the same level of commitment to excellence as they did.
View- White Paper
- eBook
- Webinar
- Podcast
- Video
- Case Study
Employee Engagement: It’s Time to Go ‘All In’
A decade and billions of dollars later employee engagement levels have barely moved. Find out what companies may be missing in their quest to build a confident, engaged workforce that actually moves the needle on employee engagement.
ViewEmotional Drivers of Employee Engagement
Emotions and engagement are deeply-interconnected. Every touchpoint of the employee experience can elicit emotions – some of which drive engagement and others that kill it.
ViewCreating Cultures that Engage & Retain Millennials & Gen Z
Millennials are now the largest segment of the workforce and Generation Z is on its way. How do we engage these younger workers? The data covered in this paper provides strategies for inspiring relationships across generational divides to create a culture that works together.
ViewManagers Matter
Employee engagement translates to superior performance. Knowing how managers act as the catalyst for engagement provides organizations with further insight on how to move the needle on employment engagement levels – and realize the bottom line benefits.
ViewTransforming Attitudes and Actions
Dale Carnegie Training examined the perceptions of senior leaders across four countries regarding the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it.
ViewDeveloping a Resilient Workforce
Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterized by the capacity to cope, recover and learn from them.
ViewCritical Thinking
Critical thinking is a disciplined way of thinking that can be applied to any topic or problem. It requires thinkers to actively improve the quality of their own thinking by deliberately managing the process – and it has become a highly valued skill.
ViewThe New Change Management: Leading Change in a VUCA World
Organizations have never had a greater need for people skilled at leading change. Learn the differences between change management and change leadership, keys to developing the capability, and what it means for success in today’s business environment.
ViewCreativity is Social
Creativity is on the minds of many forward-looking business leaders today since it provides the essential foundation for innovation. Learn what the research says about ways to enhance it and get ideas for inspiring greater creativity in your own organization.
ViewAre Your Employees Motivated?
Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace.
ViewA Leader’s Guide To Business Innovation
Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity – your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!
ViewThe Performance Coaching Process
Today’s leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process.
View Creativity: Organizational Purpose, Engagement & Diversity
Build a workplace culture that nurtures creativity, attracts top talent, and drives innovation. Join us for this on-demand executive webinar and see how having a strong organizational purpose, combined with leader’s drive employee engagement, and team members with diverse backgrounds create a culture of creativity.
View Leadership Strategies: Drive a Workplace Culture of Engagement
Organizations and their leadership teams must confront challenges on so many fronts. Stress and burnout started by the pandemic have been compounded by the great resignation. The rapid rate of change as well as the ability to connect and collaborate remotely have employees feeling less connected than ever.
View Psychological Safety: Empowering Resilient & Inclusive Cultures
The need to cultivate safe environments that empower success and equip employees with the skills and tools they need to effectively lead and implement the workplace initiatives of today is crucial. In this panel, we explore research on how to create psychologically safe workplace cultures from industry leaders and practitioners.
ViewHandling Stress and Supporting Resilience
Creating a resilient organization that can successfully “bounce back” and grow from adverse experiences has become increasingly critical. For leaders who hope to accelerate performance and capitalize on change and uncertainty, it’s moved from highly desirable to absolutely crucial.
View Be Flexible, Nurture Relationships, and Allow Opportunities to Find You
Portia Mount is a marketer who advocates for, writes, and speaks on career and lifestyle issues for working women. Portia is a Vice President of Marketing for Trane Technologies, a global climate technology company. One of her side passions is hosting a podcast for aspiring women: The Manifista Podcast.
View Empowering Entrepreneurs to Save Our Oceans with Daniela Fernandez
Daniela Fernandez is the Founder and CEO of Sustainable Ocean Alliance, the world’s largest network of young ocean leaders from over 165 countries with the world’s first Ocean Solutions Accelerator. She is an award-winning social entrepreneur and Forbes 30 Under 30 award recipient. Being self-aware, establishing priorities, and acting without fear is what guided Daniela along her journey.
View Culture Transformation: Model, Coach, Care Unlocking People Potential with a Growth Mindset
Join us as Kathleen Hogan, Chief People Officer and EVP of Human Resources for Microsoft, shares and explains hearing practical advice on personal and organizational leadership, the importance of listening and staying humble, and how organizations succeed by empowering great teams.
View Leading Through Social Change with Nancy Mahon
As Senior Vice President, Global Corporate Citizenship and Sustainability at The Estée Lauder Companies, Nancy Mahon is a social impact “thought leader” in the rarest, truest sense of the term; each day she inspires teams around the world to make a concrete difference in their communities.
View Get Moving, Life’s Not a Dress Rehearsal with Greg Coleman
Greg Coleman is a veteran digital media executive who made his career helping iconic brands navigate seismic industry upheavals—from Reader’s Digest, Yahoo!, Huffington Post, and BuzzFeed to his current roles as an executive in residence at Lerer Hippeau and Professor at NYU.
ViewPreparing for Success in the Era of Artificial Intelligence
Understand the impact AI may have on employees and corporate culture and learn how leaders can ensure that productivity gains from technology aren’t offset by losses in employee engagement and that their workforce is prepared with the right skills to support successful implementation.
ViewOrganizational Agility: The New Competitive Divide
Agility is the ability to seek out new information and embrace continuous change in a collaborative way to drive innovation. In a fast-changing environment of technology and digital transformation, and uncertainty today, agility promises to be the new competitive advantage.
ViewTransforming Attitudes and Actions: How Senior Leaders Create Engaging Workplace Cultures
Building a strong and lasting corporate culture is not about ping pong tables and craft beer. It is about having a senior leadership team with the right attitudes and backing them up with the right actions.
View DSV
DSV reached out to Dale Carnegie seeking a partner that could provide a solution that was different from traditional self-paced and on-demand training. They needed something that would allow their dispersed teams to connect and collaborate across offices and truly engage with sustainable skill development opportunities on a schedule that worked with their demanding roles and responsibilities.
View Eversource Energy
Eversource Energy, a Fortune 500 company, powers New England by providing electricity, natural gas service and water service to approximately 4 million customers in Connecticut, Massachusetts and New Hampshire. Eversource Energy’s HR department had an objective to prepare up-and-coming supervisors with the skills required to lead.
View Harris Teeter
Harris Teeter is well known for its customer service excellence. When the company needed a modern leadership program for new and existing leaders, they wanted to partner with a provider that held the same level of commitment to excellence as they did.
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