“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. “To know all is to forgive all.”

Human beings are social creatures. We find solace in connections. Broadly speaking, the term 'Human relations' refers to exactly these connections, interactions and interrelationships between people from all walks of life. While it is important to understand and balance sentiments and attitudes when building any relationship, it becomes exceedingly important in a work environment when hierarchy, individual and team roles and responsibilities also come into play.

Here are some of the key principles that can be incorporated into any individual's life, irrespective of where they stand in the organisation's hierarchy:

Principle #1. Don't Criticize, Condemn or Complain

Positive reinforcement works! Remember that it is better to notice positive changes and give constructive feedback than criticizing, condemning or complaining.

Principle #5. Smile

The importance of this principle cannot be overstated! A genuine smile is a warm way to greet people and acknowledge them without having to always use verbal cues. It also makes you look and feel more approachable, which is always a plus.

Principle #8. Talk In Terms Of The Other Person's Interests

Every individual has their own interests and passions. The best way to engage with others and get them on your side is to be on theirs!

Principle #11. Show Respect For The Other Person's Opinion. Never Say, "You're Wrong."

Those two words are a sure-fire way of souring almost any relationship, especially when repeated time and again. No one likes being wrong. So if a scenario arises where you have contradicting opinions, be open to being proven wrong and look to engage in a factual and logical conversation.

Principle #15. Let The Other Person Do A Great Deal Of The Talking

Relationships are built on the feeling of being heard, trusted and valued. By allowing the other person to truly express themselves and listening with an empathetic ear, you can build honest and lasting relationships.

Principle #18. Be Sympathetic With The Other Person's Ideas And Desires

Being sympathetic to others is the next step! It creates a common ground for conversation and connection.

Principle #22. Begin With Praise And Honest Appreciation.

It is always better to begin a conversation with an honest appreciation for the other person. This applies even more in situations where there is a potential for disagreement as it makes the situation more palatable.

Principle #24. Talk About Your Own Mistakes Before Criticizing The Other Person

Admitting to mistakes creates transparency and trust in the conversation. It shows that you are not trying to hide anything and that you are in control of who you are and how you put your information forward. And who doesn't want that?

Principle #30. Make The Other Person Happy About Doing The Thing You Suggest

Put simply, this principle encourages individuals to get on the same page by understanding other perspectives, communicating yours clearly and empathetically, and reaching a solution that doesn't offend or make the other person feel less important.

These principles may seem easy at first glance, and they are! And while many people may think they possess these essential qualities, it is important to remember two things:

1. It isn't about the first glance! Even the smallest of changes in habits requires a conscious effort.

2. The best and the brightest always find new opportunities to continue to grow and improve.

We'll leave you with one last question -

Are you ready to build and sustain positive human relations in your organisation?